The SCA recently transitioned its online membership database from a service run by Members Only to one operated by Neon One.
The Members Only platform had been in use since 2012, but the software had become stagnant and the very small company that offered it appeared to be wrapping up operations. By contrast, the new Neon CRM platform seems much more technically capable and the company appears to be much larger and more dynamic.
As part of the SCA’s announcement, they encouraged people to contact their membership email address with any questions we might have, so I inquired about the interaction of the two privacy policies at sca.org and neonone.com.
I haven’t heard back yet, but I’ll update this post when I do.
[June 30 Update:] Still no response.
From: Mathghamhain Ua Ruadháin
To: Society Membership Office
Date: February 9, 2023
Good day,
Thank you for working on the new membership system.
I noticed that the new membership website has a different privacy policy than that posted on sca.org, which says that it applies to all websites “operated” or “controlled” by the SCA.
Does the SCA’s privacy policy apply to the new membership system, or is the NeonCRM site considered a third party system?
Does the NeonCRM privacy policy only apply when I am using their site directly, or does it also apply to my membership data even if I conduct business with you by paper mail?
Thank you for your consideration of this seemingly-minor but sensitive topic,
— Mathghamhain Ua Ruadháin
From: Mathghamhain Ua Ruadháin
To: Society Membership Office
Date: April 21, 2023
Hello,
Can someone please confirm receipt of my February email?
Thank you!
From: Mathghamhain Ua Ruadháin
To: Society Help Desk
Date: June 30, 2023
Hello,
Obviously this is not an urgent question, but for what it’s worth, I would appreciate it if someone would eventually engage with the two questions below that I first asked five months ago.
Thanks so much,
— Mathghamhain